Privacy Policy

Last updated: 1st October 2025

iLet Technologies Limited (“iLet”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and safeguard personal information when you use our software, website, and related services.

1. Who We Are

iLet Technologies Limited is a company registered in Ireland. We provide cloud-based property management software and related services to letting agents, landlords, and property managers (“Customers”), enabling them to manage lettings, leases, payments, communications, and compliance obligations.

For the purposes of applicable data protection law, iLet Technologies Limited acts as:

• A Data Controller for personal data relating to our direct customers (e.g. letting agents, users of the platform).
• A Data Processor for personal data processed on behalf of customers relating to their tenants, landlords, suppliers and other contacts.

2. Information We Collect

We may collect and process the following categories of personal data:

• Customer account information – name, email address, phone number, business details, login credentials.
• End-user information – tenant, landlord and supplier details entered by customers into the iLet platform (e.g. names, addresses, contact details, lease information, financial transactions).
• Technical information – IP address, browser type, device identifiers, log data and cookies for security, support and analytics.
• Payment and billing information – where customers subscribe to paid services.
• Communications – enquiries, support requests, and correspondence with our team.

3. How We Use Personal Data

We use personal data to:

• Provide, operate and maintain the iLet platform and related services.
• Enable customers to manage lettings, leases, payments, maintenance, invoices and compliance activities.
• Provide user support, respond to queries, and resolve issues.
• Authenticate users and maintain platform security.
• Comply with legal, regulatory and accounting obligations.
• Send service updates and (where permitted) marketing communications.

We do not use personal data for unrelated purposes without informing the relevant parties and obtaining a lawful basis to do so.

4. Legal Bases for Processing

We process personal data only where permitted under data protection law, including:

• Contractual necessity – to provide our services to customers.
• Legitimate interests – to operate, secure and improve our platform.
• Consent – where required (e.g. marketing communications).
• Legal obligations – to comply with applicable laws and regulations.

Where we act as a Data Processor on behalf of customers, our processing is carried out in accordance with their lawful basis and instructions.

5. How We Share Personal Data

We do not sell personal data. We may share personal data with:

• Service providers – e.g. hosting, IT support, payment processing, email delivery, analytics.
• Professional advisers – e.g. accountants, legal advisers, auditors.
• Regulators and law enforcement – where required by law or regulation.

All third parties are bound by appropriate confidentiality and data protection obligations.

6. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses or other lawful transfer mechanisms.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including:

• Customer account data – for the duration of the customer’s contract and for a defined period thereafter to meet legal or accounting obligations.
• End-user data processed on behalf of customers – in accordance with the customer’s instructions and contractual terms.
• Marketing data – until you opt out or withdraw consent.

8. Security

We apply appropriate technical and organisational measures to safeguard personal data, including encryption, secure hosting, access controls, monitoring and regular security reviews.

9. Your Rights

Under GDPR, individuals have the right to:

• Access their personal data.
• Request correction or deletion of inaccurate or unnecessary data.
• Restrict or object to processing in certain circumstances.
• Request data portability.
• Withdraw consent (where processing is based on consent).
• Lodge a complaint with the Irish Data Protection Commission.

Where we process data on behalf of a customer (as Data Processor), we will assist the customer in responding to any data subject requests.

Requests can be made by contacting us (see Section 11).

10. Cookies

Our website and platform use cookies and similar technologies to provide functionality, improve user experience, and analyse usage. For more information, see our Cookie Policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

iLet Technologies Limited
39/40 Castlewood House, Rathmines, Dublin 6, Ireland
Email: dpo@ilet.ie